Current Opportunities

Business Systems/Processes QA Specialist

Business Systems/Processes QA Specialist

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StarFish Medical is seeking an experienced and detail-oriented Business Systems/Process QA Specialist to join our Quality Assurance and Regulatory Affairs (QARA) team. Reporting to the Director of QARA, the Business Systems/Process QA Specialist is an architect of efficiency working hand-in-hand with corporate departments to document their business systems and identify improvements, decode, enhance, and perfect their processes.

Do you have a keen talent for uncovering inefficiencies? Do you thrive in an environment that believes collaborating with diverse teams results in seamless workflows that boost productivity? If you answered yes then this is your chance to be a key player in transforming how we work, ensuring that every process is a masterpiece of efficiency.


We prefer candidates to be situated at our Victoria location, given that most corporate departments operate from there. However, we are open to considering the right candidate if located in Toronto.

Total compensation range is expected to be:

$55,680 – $83,808 CAD for this position in British Columbia, with Ontario salary ranges slightly higher. Annual variable compensation tied to the completion of goals has a target which would be set in a range up to 8% of the base salary. Employees are also eligible to earn profit sharing

StarFish Medical Offers:

  • Full-time, Permanent position
  • Award-winning culture with deep-rooted Guiding Principles
  • Profit-sharing
  • Competitive Compensation
  • Excellent company-paid benefits package
  • Monthly All-hands meetings
  • Active social committee with events that happen both during the workday and outside of work hours
  • 50% BC Transit / TTC cost-sharing in Toronto
  • Both locations offer shower facilities for midday runs or biking to work; Victoria offers Galloping Goose access close by, while Toronto offers a Bike Share station within a 5-minute walk to the Office
  • Both locations offer free parking on-site or around the premises

As a Business Systems/Process QA Specialist you will be:

  • Working with corporate departments to understand, map out and document their processes
  • Identifying any bottlenecks, duplication or inefficiencies which could be improved
  • Drafting SOPs and work instructions and gaining buy in and approval from process owners
  • Designing forms and templates where needed
  • Reviewing existing documentation with stakeholders to ensure it is maintained and accurate to current processes
  • Working with the learning team to design or update training for business processes
  • Working with supervisors and training coordinator to ensure that the correct people get trained on business processes
  • Providing instructor led training on the processes you have documented where appropriate
  • Communicating with the wider StarFish community about new or revised processes
  • Auditing business processes where areas of risk are identified
  • Supporting continuous improvement initiatives
  • Supporting implementation of new business information systems
  • Supporting the wider QARA team as needed with tasks

Our ideal Business Systems/Process QA Specialist candidate brings:

  • Minimum of 3 years’ experience of developing and maintaining an ISO 9001 QMS
  • QMS auditing experience is preferred, and qualifications as an additional desirable feature
  • Familiarity with corporate business processes relating to accounting, HR, IT, etc. is preferred
  • Familiarity with ISO 27001 and/or ISO 13485 is desirable

These Skills and Abilities will help you thrive:

  • Systems thinking approach to process design, holistic perspective
  • Able to see how multiple systems interact with each other so with the least change effort, the most effective change is affected
  • Demonstrates proactive thinking and actions
  • Detail-oriented
  • Problem solving attitude
  • Exceptional communication skills (written and verbal)

About StarFish Medical:

StarFish Medical is a leading North American contract product development and prototype/low-volume manufacturing firm with an award-winning culture focused on the medical and bio-device spaces. We tend to work on complex electromechanical devices across all medical specialties. We successfully partner with innovative companies (both large and small) to create breakthrough products for several medical specialty areas. In addition to product development, we supply intellectual property, regulatory, quality assurance, manufacturing transfer and optimization, supply chain and other complementary services. We are known for innovation, technical excellence, service-oriented culture, and operational systems.

We have been in business and growing for 25 years and we have over 200 staff located in two main offices in Victoria and Toronto, Canada, and business development staff across the US. Our work environment received Canada’s Most Admired Corporate Culture awards in 2021, 2022 and 2023, recognizing best-in-class cultures that have helped enhance performance and sustain a competitive advantage.

About Compensation:

StarFish Medical works with external compensation consultants annually to ensure our ranges reflect the market and our compensation philosophy. StarFish Medical utilizes a career framework that outlines the skills, abilities and behaviors that are required to move between levels of a job family. Placement within a range is based upon those skills, abilities, and behaviors. When candidates are assessed for the posted position, we may find that their skills are more aligned with a different level and will discuss that as a separate opportunity. That position may have a different pay range.

How to apply:

Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At StarFish Medical, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you are excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles!

If you experience any difficulties when applying, please reach out to [email protected] with the “Business Systems/Process QA Specialist” subject line.

We thank all candidates who apply; however, only those selected for further consideration will be contacted following initial application acknowledgment. No phone calls, please.


We also seek innovative and dedicated professionals from a wide range of backgrounds to complement our fulltime team on a contracting basis. To apply, please submit a cover letter outlining your interest, availability and rate to the email address listed above.

Co-op Students

Please see our Co-op Placements page for more information.

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