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Technical Support Specialist

Technical Support Specialist

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StarFish Medical, Canada’s premier medical device development firm, is growing and requires the expertise of a Technical Support Specialist. This role reports to the Director of IS/IT. Role holder will be responsible for investigating moderate and complex issues by confirming the validity of the problem and the right proffering solutions. The Technical Support Specialist will provide first-level technical and application support to StarFish employees. The successful candidate brings a passion for technology and a customer service mindset. The technical support specialist is a team player with strong technical knowledge and excellent communication skills.

Are you a strong team player who enjoys resolving technical desktop issues with a smile on your face? Would you love to be a part of a company helping humanity through medical device technology? If this sounds like you, and this opportunity sounds intriguing, keep reading!

StarFish Medical offers the following:

  • Award-winning culture with strong core values
  • Intrinsic reward – helping humanity through innovative medical devices
  • Competitive compensation
  • Profit-sharing
  • Excellent company-paid benefits package
  • Paid vacation and sick leave
  • Monthly All-hands meetings
  • Strong Team orientation and collaborative environment
  • An active social committee tasked with coming up with fantastic employee events. Some events cater to the individual and others to their family.

Key Responsibilities:

  • Provide front line support for service requests ensuring a courteous, timely, and effective response/resolution
  • Management and prioritization of service request queue and escalation to Tier III
  • Support Windows 10 and Mac OS desktop operating systems
  • Provide support for Microsoft 365, MS Teams, SharePoint, and multiple COTS applications
  • Troubleshoot hardware devices such as printers, telephones, video conferencing units, and other peripheral devices
  • Imaging desktop computers and applications for new hardware deployments
  • Maintain inventory of all desktop computer hardware
  • Diagnose and resolve minor network issues (e.g., WAN/LAN, Wireless, and VPN access)
  • Participates in or undertakes project-related tasks when appropriate

Qualifications and Abilities:

  • Post-secondary education in Computer Science or equivalent
  • Excellent oral and written communication skills
  • Strong interpersonal skills in dealing with a wide range of customers with varying computer abilities
  • Reliable and accountable
  • Thorough knowledge of the principles, methodologies, tools, and techniques utilized in providing technical desktop support
  • Ability to gather information, diagnose and analyze various complex technical issues and deliver creative and innovative technical solutions.
  • Knowledge of Microsoft Azure and Active Directory
  • Experience with the installation, maintenance, troubleshooting, and upgrade of Windows operating systems, hardware, software, and peripherals
  • Familiar with remote desktop management and support tools
  • Experience and knowledge in information technology information library (ITIL) methodologies
  • Available for after-hours maintenance or after-hours projects

How To Apply:

Qualified Technical Support Specialist applicants are encouraged to apply through the brand new StarFish Medical Job Portal with a resume and cover letter that clearly indicates how your education and experience meet the requirements of this position.

If you experience any difficulties with the StarFish Medical Job Portal, please reach out to careers@starfishmedical.com with a subject line of “Technical Support Specialist Job Portal Issue”.

We thank all candidates who apply; however after initial acknowledgement, only those selected for further consideration will be contacted.

Contractors

We also seek innovative and dedicated professionals from a wide range of backgrounds to complement our fulltime team on a contracting basis. To apply, please submit a cover letter outlining your interest, availability and rate to the email address listed above.

Co-op Students

Please see our Co-op Placements page for more information.

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