Patient-Centered Field Research in Medtech

Paul Charlebois and Eric Olson are seated across from each other at a white table in a modern office setting. The man on the left has curly brown hair and is wearing a light blue button-up shirt. He is smiling and looking toward the man on the right, who has short gray hair, glasses, and is wearing a dark patterned shirt with a small microphone clipped to his collar. The background is a bright, blurred open-plan office with desks and chairs, creating a soft focus effect behind the subjects. A blue pen and a blurred stack of folders or documents are on the table in the foreground.
Resources

Patient-Centered Field Research in Medtech

Sector: Surgical
YouTube video thumbnail

In this Before the Build episode, Eric Olson and Paul Charlebois reflect on the value of patient-centered field research—and how firsthand observation can reframe design priorities and impact outcomes in profound ways.

Paul shares an eye-opening story from a research session observing Mohs surgery, a specialized outpatient procedure for removing skin cancer. At first glance, the experience seemed overwhelming: patients were marked with dotted lines, then underwent facial excisions that appeared disfiguring. But over the course of the day, something deeper unfolded. The real story wasn’t just the clinical effectiveness of the surgery, but how patients experienced care, recovery, and dignity throughout the process.

The team observed how the clinic balanced harsh realities—patients with visible, temporary facial trauma waiting together in a shared space—with quiet, thoughtful design choices: no mirrors, careful pacing, and empathetic reconstruction work. These details emphasized the importance of viewing each case as more than a procedure.

Why Patient-Centered Field Research Matters

As Eric and Paul discuss, patient-centered field research often reveals more than what a design spec or user survey ever could. When engineers and developers step into real clinical environments, they can witness the emotional and procedural nuances that define patient experience. This approach can ultimately lead to better market adoption, stronger user satisfaction, and more impactful innovation.

Even when your device isn’t central to the treatment itself, being present in the broader clinical journey gives design teams critical insight into where they can reduce friction and add value.

Enjoying Before the Build? Sign up to get new episodes sent to your inbox.

Subscribe to MedTech Insights
Scott Phillips of StarFish Medical and Peter van der Velden of Lumira Ventures speaking at a MedTech transactions webinar

Behind the Deal: Inside Major MedTech Transactions

Scott Phillips, CEO of StarFish Medical, sits down with Peter van der Velden, Managing General Partner at Lumira Ventures, to explore the strategic thinking behind major MedTech transactions and investments.

AI analyzing MRI brain scan using computer vision software on a medical imaging workstation

Computer Vision: Attention or Convolution?

Computer vision technologies such as convolutional neural networks and vision transformers are transforming how AI analyzes medical images, each offering distinct advantages depending on the application and computing environment.

MedTech engineers discussing prototype strategy while demonstrating a medical device form prototype during product development.

Proof of Concept Prototypes in Medical Device Development

Ariana and Mark explore how prototype strategy helps teams reduce technical risk and accelerate progress.

Penicillin mechanism explained using food analogy with cashew bar representing beta-lactam antibiotic binding to apple representing bacterial enzyme

How Penicillin Works

Antibiotics changed medicine forever, but many people still wonder how penicillin works at a biological level. Nick and Nigel break down the science behind one of the most important antibiotics ever discovered.